🏢 1. Who We Are

Vendify Global Supply Co. (“Vendify”, “we”, “our”, or “us”) is a global grocery and wholesale supply company operating at:

This Privacy Policy applies to all personal information collected through our website at vendifyglobalsupply.com, including all pages, features, and services offered — such as our online shop, B2B wholesale accounts, and dropshipping programme.

📋 2. What Information We Collect

We collect two types of information: information you provide to us directly, and information collected automatically when you use our website.

Information You Provide Directly

• Personal identifiers: Full name, email address, phone number, billing and shipping address
• Account information: Username, password (encrypted), account preferences
• Payment information: Credit/debit card details, PayPal account details (processed securely — we do not store full card numbers)
• Order information: Products ordered, order history, delivery instructions
• Business information (wholesale clients): Business name, business type, company registration number, estimated order volume
• Communications: Messages sent via our contact form, email correspondence, live chat transcripts
• Reviews and feedback: Product reviews, star ratings, survey responses

Information Collected Automatically

• Device information: IP address, browser type, operating system, device type
• Usage data: Pages visited, time spent on site, links clicked, search queries
• Location data: Approximate location based on IP address (country/city level only)
• Cookie data: Preferences, session tokens, cart contents (see Section 6)

🔍 3. How We Collect Your Information

We collect your personal information through the following means:

• Account registration: When you create a customer or wholesale account
• Placing an order: When you purchase products through our online store
• Contact forms: When you fill in our contact or wholesale application forms
• Newsletter sign-up: When you subscribe to our email newsletter
• Cookies and tracking: Automatically as you browse our website
• Third-party platforms: If you connect via social media login or payment providers

🎯 4. How We Use Your Information

We use the information we collect for the following purposes:

• Order processing: To fulfil, ship, and track your orders
• Account management: To create and manage your customer or wholesale account
• Customer support: To respond to your enquiries, complaints, and support requests
• Payment processing: To process transactions securely via our payment partners
• Marketing communications: To send you promotional emails, offers, and newsletters — only with your consent
• Website improvement: To analyse how our website is used and improve user experience
• Legal compliance: To comply with applicable laws, tax obligations, and regulatory requirements
• Fraud prevention: To detect and prevent fraudulent transactions and unauthorised account access
• Wholesale verification: To review and approve B2B wholesale account applications

🤝 5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

• Shipping partners: We share your name and delivery address with courier and logistics providers (e.g. DHL, FedEx) solely for the purpose of delivering your order
• Payment processors: We share payment data with our secure payment partners (Stripe, PayPal) to process transactions
• Email marketing tools: If you have subscribed to our newsletter, your email may be managed through a third-party email platform
• Analytics providers: Anonymised and aggregated usage data may be shared with analytics tools (e.g. Google Analytics) to help us understand website performance
• Legal authorities: We may disclose your information where required by law, court order, or government authority
• Business transfers: In the event of a merger, acquisition, or sale of our business, your data may be transferred as part of that transaction

All third parties we work with are required to handle your data in accordance with applicable data protection laws and our data processing agreements.

🍪 6. Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience and help us understand how our site is used.

You can manage or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of our website, including your ability to add items to your cart or complete a purchase.

🗓️ 7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our standard retention periods are:

• Order and transaction records: 7 years (for tax and legal compliance)
• Customer account data: For the duration of your account, plus 2 years after closure
• Marketing consent records: Until you withdraw consent
• Support communications: 3 years from the date of last contact
• Website usage data (cookies/analytics): Up to 2 years

When your data is no longer required, we securely delete or anonymise it in accordance with our data deletion procedures.

🔒 8. How We Protect Your Data

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it, including:

• SSL encryption: All data transmitted between your browser and our website is encrypted using industry-standard SSL/TLS technology
• Secure payment processing: Payment transactions are processed by PCI-DSS compliant payment gateways — we never store full card details
• Access controls: Only authorised personnel have access to your personal data, on a need-to-know basis
• Regular security reviews: We regularly review our systems and processes to identify and address potential security vulnerabilities
• Data minimisation: We only collect the data we genuinely need to provide our services

⚖️ 9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

To exercise any of these rights, please contact us at info@vendifyglobalsupply.com. We will respond to all requests within 30 days. We may need to verify your identity before processing your request.

If you are based in the European Union or United Kingdom, you also have the right to lodge a complaint with your local data protection authority (e.g. the ICO in the UK or your national supervisory authority in the EU).

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal data we collect and the right to opt out of the sale of personal information (we do not sell personal data).

🔗 10. Third-Party Links

Our website may contain links to third-party websites, including brand partners (Bob’s Red Mill, Simply Organic, Chosen Foods, etc.), social media platforms, and payment providers. These websites have their own privacy policies, which we encourage you to read.

Vendify Global Supply is not responsible for the privacy practices or content of any third-party websites. Clicking on a third-party link means you are leaving our website and our Privacy Policy no longer applies.

👶 11. Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child under 13, please contact us immediately at info@vendifyglobalsupply.com and we will delete that information promptly.

🌍 12. International Data Transfers

Vendify Global Supply operates globally and serves customers in 120+ countries. As a result, your personal data may be transferred to and processed in countries outside your country of residence, including the United States.

When we transfer personal data internationally, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions where applicable
• Data processing agreements with all international service providers

By using our website and services, you consent to the transfer of your personal data to the United States and other countries where our service providers operate, subject to the protections described in this policy.

📝 13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:

• Update the “Last Updated” date at the top of this page
• Post a notice on our website homepage
• Send an email notification to registered account holders where required by law

We encourage you to review this Privacy Policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.